Information We Collect: We may collect personal information from you in various ways, including when you make a reservation, check in, or interact with our website or staff. The types of personal information we may collect include:
- Contact Information: Full name, email address, postal address, phone number.
- Payment Information: Credit card details, billing address.
- Reservation Details: Dates of stay, room preferences, special requests.
- Guest Information: Passport or identification information, nationality.
- Communication and Feedback: Any information you provide when contacting us, giving feedback, or participating in surveys.
Use of Personal Information: We use the personal information we collect for the following purposes:
- Reservations and Services: To process and manage your reservations, provide requested services, and fulfill your requests during your stay.
- Communication: To communicate with you regarding your reservation, respond to your inquiries, and send you important updates or information.
- Marketing and Promotions: With your consent, to send you promotional materials, offers, or newsletters related to our hotel, special packages, or upcoming events. You may opt out of marketing communications at any time.
- Guest Experience: To personalize your experience at our hotel, anticipate your needs, and improve our services.
- Legal and Security: To comply with legal obligations, enforce our terms and conditions, protect our rights, and maintain the safety and security of our guests and staff.
Data Sharing and Disclosure: We may share your personal information with trusted third parties in the following circumstances:
- Service Providers: We may engage third-party service providers to assist with reservations, payment processing, IT support, marketing, or other hotel-related services. These providers have access to personal information solely for the purpose of carrying out their services on our behalf.
- Legal Compliance: We may disclose personal information to comply with applicable laws, regulations, or legal proceedings, or respond to lawful requests from public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of our hotel or assets, personal information may be transferred to the new entity or parties involved.
Data Security: We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We implement physical, technical, and organizational safeguards to ensure the security and confidentiality of your data. However, please note that no method of data transmission over the Internet or electronic storage is entirely secure.
Your Rights and Choices: You have certain rights regarding your personal information, which may include the right to access, correct, update, or delete your data. You may also have the right to restrict or object to certain processing activities. To exercise your rights or make any inquiries regarding your personal information, please contact us using the information provided below.